4 Employee Engagement Lessons from “The Office”
by Emily D. Tisdale It’s been a few years since Michael Scott and his friends/employees/soup snakes have graced our televisions with their weekly shenanigans on NBC’s “The Office.” Somewhere between...
View Article3 Healthcare Trends We’re Thankful For
by Emily D. Tisdale Now is the time of year when we start to think more and more about the things we’re grateful for. We’ve done a few retrospective posts this year, including one about what we’ve...
View ArticleWhat My Failed New Year’s Resolutions Taught Me About Employee Engagement
by Emily D. Tisdale We’ve all seen it happen. With New Year’s resolutions still at the front of everyone’s minds, hitting the gym in January almost always guarantees there’ll be a wait for your...
View Article“It’s Not My Job”& Other Toxic Workplace Phrases
by Emily D. Tisdale There are few phrases that change the dynamics of a conversation like, “It’s not MY job.” (Second place would be the always-popular, “We need to have a talk” with third place going...
View ArticleConversation vs. Confrontation: Creating Real Dialogue Despite Clashing...
by Emily D. Tisdale With any luck, a new year means growth and change. Maybe you’ve made some new additions to your staff, or you’ve decided to expand your service offerings. However, even positive...
View ArticleIn-Laws & Office Staff: The Complicated Art of Wooing Patients
by Emily D. Tisdale The year was 2004, and it was a simpler time. Along with a futuristic gadget called an “iPod,” I was also the new owner of something much more precious: an engagement ring from my...
View ArticleWhy You Need the F-Word at Work
by Emily D. Tisdale Most of the time, when we talk about the f-word, we’re thinking of a certain four-letter expletive that would take this post from 0 to NSFW in two seconds flat. But today, we’re...
View ArticleThink (and Work) Like a New Grad
by Emily D. Tisdale It’s that time of year again. Chances are, you’ve got at least one friend or family member who is throwing their cap into the sky and doing the happy dance. Graduation is an...
View ArticleBest Practices, Every Day
by Emily D. Tisdale It feels like you’ve tried everything. You hired the right people and created a culture of customer service, so why does it feel like your patient experience efforts never quite...
View Article3 Reasons Why Your Employee Engagement Program Is Meh!
by Feliza David Here at Recourse Resource, employee engagement is a pretty big deal. But don’t we all want employees who are highly motivated, excited, and dedicated to their work? Employee engagement...
View Article3 Unexpected Things Every Healthcare Marketer Should Know
by Emily D. Tisdale Marketing has a reputation for being a very social profession, and why not? It’s all about creating relationships and making connections with different kinds of people. The very...
View ArticleYour Patient Satisfaction Breakdown
by Emily D. Tisdale Trying to improve your patient experience can feel a lot like wandering through a fog: it’s so big that it surrounds you, but whenever you try to grab for it, it suddenly feels...
View ArticleDon’t Let Staffing Issues Be an Issue to Your Staff
by Emily D. Tisdale Murphy’s Law states: If it can go wrong, it will. While we’re pretty sure this wasn’t specifically written about staffing coverage in healthcare, the fact remains that there are...
View Article5 Lessons Learned about Staying in Business
by Emily D. Tisdale Legend has it that if your business makes it to five years old, you’ll probably be okay. For their first few years in business, every entrepreneur (myself included) gets a little...
View ArticleHow to Alienate Your Employees
By Emily D. Tisdale You want your staff to give such incredible service that your patients instantly become brand advocates — but you could be standing in the way and not even know it… The ocean had...
View ArticleForget Silos, Think Systems: Your 2015 Blog Favorites!
by Emily D. Tisdale Wow, where the heck did 2015 go? We’ve had an incredible year at Recourse Resource due, in part, to your involvement and support with the work we’re doing– thank you! On our blog...
View Article3 Unexpected Ways to Improve The Patient Experience
by Emily D. Tisdale From ever-changing shifting budgets to reimbursement requirements, it’s easy to feel like creating a great patient experience is a fast-moving target. But that doesn’t mean you...
View ArticleThe Patient Experience You Might Be Forgetting
by Emily D. Tisdale We already know that our patients should always be at the top of our minds – and healthcare organizations implement plenty of strategies to ensure an optimal patient experience. But...
View ArticleHealthcare Social Media Rockstars
by Emily D. Tisdale Healthcare marketing can be about so much more than attracting new visits to your website — or even getting new patients on your schedule. If you think beyond the typical marketing...
View ArticleA Word from Emily | Training = Engagement
What does management training have to do with employee engagement? In this episode, Emily shares a cringe-worthy managerial moment from her past to prove that training = employee engagement.
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